They will meet both of you individually at first, and collate any evidence to make sure that they understand the situation. They will then arrange a joint meeting with you both, to help you develop a solution or agreement. These meetings can either take place at their office, or they can come to you. The agreement will be turned into a formal memorandum of understanding, on the spot, for you to sign. The costs for the service are £120 per hour, which are usually shared between the two parties.
For more information, or to discuss your needs for mediation, email firstname.lastname@example.org or call 0330 111 0824 between 9am and 8pm Monday to Friday, or 10am to 2pm Saturday.
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