Surrey Mediation Service offer a landlord-tenant mediation service. They would meet each of you individually, either at their offices in Ripley, near Woking, in Surrey, or in Wallington, near Sutton, or they can come to you if you prefer. After this initial meeting, they will collate any evidence that each of you provides, and make sure that they have a thorough understanding of the situation. They will then mediate a joint meeting between you, to help you to work towards an agreement. That agreement will be drafted into a memorandum of understanding for you both to sign. The costs are £120 per hour, which are usually shared between the landlord and tenant.
For more information, or to discuss your needs for mediation, email firstname.lastname@example.org or call 0330 111 0824 between 9am and 8pm Monday to Friday, or 10am to 2pm Saturday.
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